Private Prescription Service

Prescription delivery service to your home, workplace, relatives home or any other location in the UK


The changes to the NHS and the pressure to reduce the budget are impacting prescribing for NHS patients. Budgets are being reduced from £13 to £11 billion to help achieve the £20 billion efficiency target.

In 2012 there were 1.01 billion prescription items, up 70% since 2000. This represents 19 prescription items per head of population in England. NHS practising GPs now face financial penalties for not following NHS prescription guidelines.

Additionally, patients are already experiencing difficulty in accessing GP appointments, with 50 million patients waiting more than a week. When an NHS appointment is made, it means taking time off work to travel to the surgery, waiting in the surgery for the appointment, travelling to the pharmacy afterwards, and meeting the costs associated with the travel.

GP’s private prescription service enables its doctors to issue a private prescription where necessary and send it directly to a registered pharmacy company (Pharmacy2U) for dispatch to the patient. All doctors are NHS practising GPs and registered with the GMC and the Care Quality Commission. The doctors can issue prescriptions 7 days a week and they will be dispensed the next working day (including Saturday morning).

Many items on private prescriptions are not expensive and when time, travelling and the NHS prescription cost are taken into account, they offer a good value and convenient way of supporting the patients.

Process Overview

Should a doctor wish to raise a prescription following a consultation, they can select the Prescription option within the patient management software. Each GMC registered doctor has their own unique username and password to log in and follows the process to raise and authorise the prescription.

Should a patient have had a previous prescription raised by another doctor, this will show on the system so the doctor can ensure it is appropriate to raise a second prescription. The process requires the doctor to raise the prescription then make a second check before authorising it with a digital signature. 

Once submitted, the prescription is received by the dispensing company, Pharmacy2U for checking, processing and dispatch.

Prescriptions can be raised for one-off occasions such as prescription-only painkillers/anti- inflammatory drugs, digestive medication, NHS prescription medication where the patient is away from home and has forgotten/has insufficient prescription medication, antibiotics, and hormonal medication e.g. temporary management of menstrual cycle. Prescriptions cannot be issued for controlled drugs.

Doctors and System

All GP’s are experienced practicing medical professionals who have received training on the electronic prescription system; they will use their judgment following a telephone consultation, which takes account of medical history, allergies, current medication and presented symptoms.

As in their NHS role, they will adhere to the GMC guidelines on prescribing following a telephone consultation.

Guidelines on Prescribing


The system has dropdown menus for allowing standard amounts and dosages of non- controlled medication to be prescribed, authorised by a digital signature from a GMC registered doctor.

The GP raises the prescription then must make a second check prior to authorisation. A qualified pharmacist then checks it during and prior to the dispatch process for necessary safeguards – safer and more efficient than paper based prescribing.

The Doctors take a full history of the patient, including any current medication and dosages, allergies, etc. This detail remains on the system, including data relating to any medication prescribed by the doctor so in future consultations the doctor can see previous prescribing history.

There is no incentive for doctors to prescribe; they will only do so if they feel it is in the clinical interest of the patient and they are confident the patient has accurately described their symptoms and medical history. If the doctor is in any doubt, they will not raise a prescription.

As with all consultations, the call is recorded for audit and training purposes.

Pharmacy2U handle all aspects of payment. On receipt of a prescription, they will contact the patient by phone to take debit/credit card details for payment. The pharmacist will check the prescription before it is dispatched by the chosen method.

The operations team will check the Pharmacy2U status reports daily and where prescriptions have been sent out, forward the consultation notes to the patient’s NHS GP to enable the patient’s NHS record to be kept up to date.

Delivery of Prescription

Standard delivery:

1st class Royal Mail – delivered in 1 to 2 working days
Royal Mail Special Delivery: delivered in 24 hours during working days


Step 1. Consultation Appointment

Patient phones to book a consultation appointment with a GP.

Step 2. Speak to a Doctor

Doctor takes presented symptoms from patient and patient history to establish a diagnosis.

Step 3. Prescription if required

If required, the doctor can offer a private prescription to the patient & send electronically to the dispensary.

Step 4. Dispense Prescription

Pharmacist checks the patient information and which delivery method is required, before dispensing.

Step 5. Payment

Patient makes payment using debit or credit card.

Step 6. Delivery

Prescription is picked, packed, checked once more and dispatched. 99% of prescriptions received before 4pm on working days are dispatched the same day.

Got a question or want to know more?

3.6m UK users currently have access to this GP service, established in 1998.

Now we're making it available to English speaking subscribers across Europe and beyond.


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Our service is not intended to provide medical emergency assistance or to replace your NHS GP service or any other GP service that you have direct local access to.

If you have a serious medical emergency,
please call your local emergency service immediately.


All GP calls are recorded, providing accurate auditing.
All telephone calls and visual images are recorded for customer service and monitoring purposes.

GP On Demand is a Trading style of GP On Demand Ltd, trading as
GP On Demand ExPat, a Company registered in Scotland SC573966
Registered office 19A Melville Place, Falkirk FK1 5RL